Travel reviews for Grand Royal Plaza Hotel
Date of stay: Sep 24, 2010
Accommodation and facilities:
Behind the front desk, there are two sets of people. One set, older, bespectacled, and jaded; avoid them if you can. The younger staff, though they are less skilled in English, make up with enthusiasm and vigor.
I had the misfortune of dealing with an older lady, wearing glasses, in a yellow uniform. After I gave her the printed hotel voucher from Sawadee.com, she asked: Do you have a reservation? She remained sour, in the two days I stayed there -- although I tried to smile at her later, to solicit a friendlier response.
The booking user interface can use some improvement. The room was 700 baht per night; I booked for 2 nights. The total is 1400. But I was asked to pay half first; then the remainder in a week s time. Why not take the whole payment all at once?
I mentioned this to the confirmation lady, who pointed out that paying for the full amount was indeed available -- but in lime green letters. Mai pen rai. Just take the whole payment.
Date: Sep 28, 2010
written by: Tony Woo
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